Majestic Industries Inc. began as a local supplier of furniture and fixtures for casinos and restaurants on the East Coast. Over the past decade, Majestic has become a world-class leader in casino seating, focusing on large volume orders. Customer satisfaction is its most important value, as evidenced by its reputation. Further proof, is in its motto - anyone can make a chair; it's our service and price that is second to none.
What sets this company apart is that its chairs aren't from a catalog. Sure, they have one, but a customer isn't expected to pick and choose just from that list. It becomes a partnership to make them "their" chair. Majestic has a two-part approach. First, they work with everyone from designers, casino operations, gaming compliance and executives to gain feedback into the setting and brand they are trying to reach.
Second, they educate their customers on all facets that should be part of their decision process. This includes trends in casino seating, maintenance, parts replacement, fabric sourcing, risk management and of course, comfort. Then, their chair is custom-designed to fulfill their unique needs in comfort, design and budget.
Mohegan Sun in Connecticut is Majestic’s largest customer. There, Majestic has made and installed more than 6,000 chairs. It has also fully supplied the casino seating at several of the MGM properties on the Las Vegas strip, Isle, the Hard Rocks and Hollywood Casino properties.
Majestic's process is designed to always work with and for you. Majestic has the capability to work with computerized drawings, and they always send their customers chair samples in order to receive their approval prior to producing an order.
And you can bet that quality is never out the door with Majestic. All its seat tops are manufactured to the highest standards and can be interchanged with most bases. Seating can be upholstered in vinyl, selected fabric or supplied upholstery. Seat tops have the option of having custom embroidery, button tufting, head to head tacking and channeling.
Additionally, all of its chairs pass ANSI!BIFMA standards, just one more step in ensuring the best. Majestic builds its chairs to last for more than 10 years. And for the budget-conscious customer, there are always options. Majestic can make a low-budget chair or even refurbish used chairs.
For Majestic, the top thing they advise operators to remember is that a comfortable seats make you money. “The longer the player feels comfortable on the chair, the longer they will play on that machine.”
For the future, Majestic predicts more player friendly options and ergonomics, possibly even having seating tied into marketing and advertising.